FAQ's

How much does it cost me to use QoQer in building my product?

At QoQer we design your logo and product brand material for free. Our fee is usually 7.5% of total product value purchased through our platform.

How long does it take to turn my idea into product?

5-7 days for logo and brand design. 7-14 days for sample and shipping. 30-90 days for the final product. Kindly note that these timelines are estimates.

What is QoQer’s refund policy?

We cannot offer refunds on personalized and custom-made goods once manufactured.

What is your quality control process?

We have inspection officers on the ground who closely monitor the process to ensure that the approved samples and mass product retain the exact same quality.

Which countries do you usually source for my products?

China. We also can create/source your product in any country within Asia on demand.

How long does it take for my products to be shipped to me?

Shipping duration depends on your chosen shipping method. Your account manager will discuss the estimated shipping time before your product is shipped.

Do you charge a service fee?

We charge a service fee of 100USD at the sampling stage of your production cycle.

Can I get a sample of my product before I make my order?

Yes. You can place an order for a sample before a bulk purchase.

Do I have to pay for the sample(s)?

Yes. You are required to pay for the sample and the cost of shipping to you.

What shipping methods are available?

You can choose either air freight or cargo shipping.